Returns

Return and Cancellation Policy | WaterPumpsNow.com

Return and Cancellation Policies

Return Policy

WaterPumpsNow.com offers a 30-day return policy for most items, with specific conditions and exclusions detailed below.

  • Items must be returned within 30 days of shipment, excluding custom orders and non-returnable items.
  • Returns require a Return Authorization Number (RAN) obtained from Customer Service.
  • Products must be unused, in resalable condition, and in the original packaging.
  • Restocking fees range from 10% to 25%, depending on the manufacturer.
  • Refunds are issued to the original payment method and may take up to 7 days after receipt of the return.
  • Customers are responsible for returning products within 15 days of receiving the RAN.

Order Cancellation Policy

Understand your rights and our procedures for canceling orders at WaterPumpsNow.com.

  • Standard orders can be canceled before shipment without penalty.
  • Custom orders must be canceled within 24 hours of order placement.
  • Refunds from cancellations are processed within 5-7 business days.

For more information or to request a return or cancellation, please contact our customer service team at (531) 333-2414.

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